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PADDLE CABIN TERMS & CONDITIONS

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By making a booking you agree that you have read and understood these terms and conditions.

  • ‘Sessions’ refers to our lessons, events, workshops or group activities including kids clubs

  • ‘Training courses’ refer to our Paddle UK training courses.

  • ‘Board hire’ refers to board hire by members and the general public.

  • ‘Trips’ refers to our day trips taking place away from the cabin.

  • ‘Adventure weekends’ refers to our multi day trips away from the cabin.

  • ‘Membership’ refers to the Paddle Cabin membership

  • ‘Service’ applies to all of the above.

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1. Booking

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  • All bookings are secured by full payment via our online booking system.

  • Once you have submitted your booking, you will receive a confirmation email. If you have not received this, your booking may not be confirmed – please email us.

  • If we have sent you a payment link to book, you must complete payment within 48 hours.

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2. Gift vouchers

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  • Gift vouchers are paid in full at the time of purchase, are non-refundable and valid for 12 months from the date of issue.

  • Gift vouchers can be a part payment for a purchase higher than the cost of the voucher. If the cost of the purchase is less than the value of the gift voucher, no refund can be given for the price difference.

  • Gift vouchers through our booking system can be redeemed against all services except membership.

3. Natural disasters

  • No refunds will be offered if cancellation is due to an unforeseeable natural disaster, pandemic or ‘act of God’.

  • Depending on the service, we will offer you an alternative location, alternative activity or offer you a credit voucher which can be redeemed against our services and will be valid for 12 months from date of the cancelled service.

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4. Cancellation by the Paddle Cabin

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Lessons, Hire, Trips, Courses and Adventures

  • On the occasion of thunder and lightening forecast, strong river flow or strong winds, or if we fail to meet the minimum numbers to run the service, we may have to reschedule or cancel your activity.

  • We will always try and do this 48 hours in advance, with a minimum of 24 hours notice.

  • Your safety is our priority so if the conditions are not appropriate for your booking to be conducted safely,  we will prioritise an alternative location or change the activity to meet your booking. We reserve the right to change venues or activities as required to ensure safety.

  • For our multi-day adventure weekends, we need to be flexible and adaptable in case of adverse weather. We will strive to stick to our itinerary, however we may need to make alterations depending on weather conditions, which may mean changes to a planned activity to an alternative. No refunds will be offered for changes to the itinerary.

  • If we have to cancel your booking, we will rearrange it to a future date, or offer a credit note valid for 12 months.

  • If the weather or river conditions on the day aren’t as you hoped but the service is still taking place because the Paddle Cabin deem it safe to run, you will not be eligible for a refund.

  • If your child is taking part in Kids SUP Club and cannot attend one of the 6 week programme, there is no part-refund for this missed session.

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Membership

  • Paddle Cabin reserve the right to remove you as a member of the cabin from immediate effect or not renew your membership if you fail to follow and uphold our Adventure Principles.

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5. Cancellation by the customer

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If you need to cancel your place on a multi day trip, you must do so in writing.

Paddle Cabin Lessons, Hire and Trips

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  • More than 7 days notice: We will provide you with a credit voucher valid for 12 months, or a free transfer/reschedule to a different session.

  • 7 days notice or less: The booking is fully chargeable and no refund, credit voucher nor transfer will be given.

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 Training Courses

  • More than 30 days notice: We will provide you with a credit voucher valid for 12 months, or a free transfer/reschedule to a different session. Your deposit is non-refundable.

  • 30 days notice or less: The course is fully chargeable and no refund, credit voucher nor transfer will be given.

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Multi-day Adventures

  • If you cancel before paying the full balance of the trip: Your deposit is non-refundable and payment of the remaining balance is not required.

  • If you cancel after paying the full balance of the trip: No refund will be given.

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Membership

  • Memberships are activated upon purchase and are non refundable.

  • Your membership will automatically renew on a monthly or annual basis as per whether you signed up for a monthly or annual subscription.

  • This is a rolling commitment (either monthly or annually) that you can freeze or cancel at any time.

  • If you freeze or cancel your membership for a period of time, you may remain on the app at a reduced level of permissions.

  • You will receive an email notification before your subscription is up for renewal. If your card expires, you will be prompted to update your card details.

  • When you cancel your membership, you will remain active until your next payment date. e.g. if your payment date is 1st April, and you cancel on the 15th April, you will remain active and able to receive all your benefits until 1st May.

  • If you do wish to cancel your membership and you missed your auto-renewal, we will offer a 5 day grace period from the date of renewal to refund you. Please email us hello@paddlecabin.co.uk within this time period.

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6. AGES

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  • If a service states it is for adults only, this means 18+ years old

  • Our minimum age for our family sessions on the water is 8 years and the child can have their own paddleboard, unless our Instructor feels they would have a better experience sharing a board with an adult and has the right to decide this based on safety.

  • The minimum age for board hire is 12 years old and a responsible adult, parent or guardian is required on the water at all times with any under 18 year olds.

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7. BOARD HIRE

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  • Paddle board hire is available to members and non-members, and can be pre-booked online in advance or booked in person on the day (subject to availability).

  • We require all paddlers to wear a quick release belt and a buoyancy aid on the water at ALL times.

  • Paddle Cabin is not responsible for the use of the equipment and requires no proof of ability and offer no advice or instruction in the use of the equipment and how they are to be used. If you are unsure how to paddleboard or are not confident on water safety, please attend a lesson with us first.

  • When hiring boards, paddlers must be comfortable in the water.

  • Paddlers must be able to self-rescue and are able to rescue those in their group, if needed.

  • Paddlers must understand the rules of the river, the dangers of paddling on rivers and understand that weather can play a factor in paddling safety and that such activities are subject to the unpredictable forces of nature

  • Paddlers agree to return the kit and equipment on the stated day and time, in the condition in which they were received.

  • Paddle Cabin reserves the right to charge for any damaged equipment at full retail price for a replacement or repair if deemed appropriate, regardless of how damage was caused.

  • Paddle Cabin reserves the right to withdraw and collect their equipment at any point and for any reason during a hire period. You must ensure you collect and return your hire equipment within your allocated time slot.

  • A credit card holding deposit will be required while you’re on the water, returned when your boards are returned. If you would prefer to leave your car key, we will store this in our safe as your deposit but cannot be held responsible.

  • By hiring a board from us, paddlers are accepting our terms and conditions, accepting responsibility for their own actions, safety and charges for returning the board late or damaging equipment. 

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8. SELF-LAUNCHING

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  • Due to the extensive activity taking place at the Paddle Cabin, we only allow members of our adventure community to self-launch from the Paddle Cabin

  • As part of our membership packs, members are welcome to self-launch from sunrise to sunset to give you luxury access to the River Medway via the Paddle Cabin. 

  • We have the right to remove the benefit of the extended self launch timings from sunrise to sunset and reduce these, if needed.

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9. Running late/parking

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  • We are keen to ensure you get the most out of your service with us so we will start promptly at the agreed start time.

  • We do not have reserved parking so please ensure you arrive in plenty of time as parking can be limited.

  • If you are running late to a private booking, we can start late, but we will be unable to extend your booking time. If you are late to a open session with others, we may have to begin without you and you will lose your place on the session.

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10. Personal belongings

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  • We recommend not bringing any valuables with you other than your phone for emergencies on the water.

  • We are unable to store your belongings whilst you are with us and you will be required to leave them behind or take them with you.

  • Please be aware that the Cabin cannot be held responsible for any of your personal items and anything left on site will be at your own risk.

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11. KIT AND EQUIPMENT

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  • If you wish to use your own equipment, we encourage you to do so.

  • If a Paddle Cabin member deems your kit or equipment unsuitable or has a safety concern, you will be required to use our equipment for your service.

  • We require all customers to wear a buoyancy aid and quick release waist belt when on the water.

  • Please note, our paddleboards have a maximum weight limit of 160 kg.

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12. Medical information

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  • Prior to your session, you will be asked to complete a waiver in which you acknowledge the associated risk.

  • If anything has changed since you completed your booking form disclosing your medical information and an emergency contact, please disclose this to Paddle Cabin.

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13. Behaviour and alcohol

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  • We ask everyone to conduct themselves in a way that reflects our Adventure Principles both on and off the water.

  • We cannot accept customers on any of our services under the influence of alcohol or drugs prior to and during the service.

  • If, in our opinion, the participant is not considered to be sufficiently able to take part, we reserve the right to exclude them from the service at any time, in which case we will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.

  • If customers choose to ignore reasonable instructions or be rude to our staff, Paddle Cabin have the right to exclude them from the whole or part of the service and cannot accept any responsibility for any liability, loss or expenses, or damages arising as a result.

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14. Liability

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  • Participation in adventurous activities entails some risk of injury.

  • Paddle Cabin staff are trained and appropriately qualified and insured to run our services and will at all times proceed in a manner to limit the risk of injury.

  • However, customers must accept that accidents and injuries can happen, and customers must take responsibility for their own safety and acknowledge that outdoor activities come with inherent risks of injury to persons and property and hold sufficient insurance to cover themselves accordingly.

  • We will not accept liability for personal injury that happens as a result of customers not following instructions.

  • We have Public Liability insurance in place and your own personal insurance is recommended. 

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15. Your personal details

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  • When you book with us, you give your consent for the Paddle Cabin to undertake photography and filming during our sessions to promote the Paddle Cabin.

  • This includes on our website, social media channels (Facebook and Instagram predominantly), emails and other branding and marketing materials as required.

  • If you wish to withdraw your consent, or do not feel comfortable with filming, you can inform the Paddle Cabin crew on site, who will try to ensure you are not featured in any photographs or filming where possible.

  • If you are a parent or legal guardian, in addition we will ask for your verbal permission on the day for us to share photos and videos of any children in your group under the age of 18 years old.

  • The Paddle Cabin will hold all personal data provided at the time of booking in accordance with applicable data protection legislation and its internal data retention policies for a reasonable period of time and for no longer than ten (10) years from the date of your booking. More details can be found in our Privacy Policy. We will never sell our customer information to third parties.

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